Direct answers regarding clinical capabilities, security, onboarding, and subscription terms.
What AI capabilities are included in Curenium?
Clinical AI assists directly inside day-to-day healthcare workflows:
• Triage & Workflow Scoring: Predictive scoring for triage prioritization, admission/discharge readiness, and National Early Warning Scores (EWS/NEWS2)—with mandatory clinician review and sign-off.
• Voice Dictation & Ambient Notes: Ambient voice-to-text dictation, live consultation captions, and automated SOAP note drafting.
• Patient Safety Guards: Real-time drug-drug interaction warnings, active regimen allergy verification, and ICD-10 / CPT billing code recommendations.
• Clinical Summaries: Instant message thread recaps, consultation summaries, and bedside nursing shift handoff reports.
• Multi-Party Agents (Enterprise): Autonomous task orchestration across departments, bed demand forecasting, and operational routing.
Are complete EHR and bed management tools included?
Yes. Core clinical systems are standard across tiers:
• Clinical Records & EHR: Longitudinal patient charts, problem lists, consultation history, and vital sign trends.
• Safety & Consent: Verifiable digital consent capture with audit logging and contraindication controls.
• Bed & Ward Operations: Live ward tracking and inpatient bed allocation—up to 20 beds on Basic, 250 beds with unlimited surgical cases on Pro, and unlimited capacity on Enterprise.
How does Curenium handle pharmacy, lab, and staff scheduling?
Clinical departments share a unified operational database:
• Pharmacy: Closed-loop e-prescribing, inventory batch tracking, formulary validation, and duplicate-dispense prevention.
• Laboratory: Specimen order workbenches, barcode tracking, and automated EHR result delivery.
• Staff Scheduling: Shift roster planning, automated shift swap requests, and granular role-based access permissions.
• Secure Communications: Encrypted internal messaging, clinical priority alerts, and built-in HD audio/video consultations.
How is patient health data and voice privacy protected?
All clinical records and audio streams are encrypted using TLS 1.3 in transit and AES-256 at rest:
• Compliance: Architected to adhere strictly to NHS DTAC, UK GDPR, SOC 2 Type II, and ISO 27001 standards.
• Zero Model Training: Voice dictations, clinical audio, and patient records are never used to train external or public AI models.
• Data Residency: Enterprise deployments include dedicated single-tenant or regional sovereign cloud infrastructure.
What onboarding and technical support is provided?
Support level aligns with your deployment tier:
• Basic: Self-guided setup documentation, video walkthroughs, and standard business-hours support.
• Pro: Guided clinic onboarding, clinical team workflow training, priority issue routing, and a 99.9% uptime SLA.
• Enterprise: Dedicated Technical Account Manager, legacy EHR data migration engineering, custom API integrations, and 24/7 mission-critical support with a 99.99% uptime SLA.
Can I adjust seats or change plans at any time?
Yes. Organization administrators have self-service management directly in settings:
• Seat Adjustments: Add or remove seats and upgrade tiers at any time; changes take effect immediately with automated prorated billing.
• 5-Day Trial: Every organization starts with a 5-day risk-free evaluation before subscription billing begins.
• Flexible Terms: Monthly plans can be cancelled anytime without penalty. Annual billing includes an automatic 15% discount.
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