Sign-Up & Onboarding

Secure, invite-only onboarding flows for staff with guided organization setup for administrators.

Staff Onboarding Flow

Security starts at the invitation. Staff cannot self-register; they must be provisioned through the admin-controlled process.

1

Invitation Phase

Administrators initiate the process by sending secure invitations:

  • Email Invitation: Admin selects recipient and sends tokenized invite via secure admin email
  • Token Generation: Cryptographically secure, time-limited tokens (24h expiry)
  • Role Pre-assignment: Provisional role assignment included in invite

2

Verification Phase

Recipients receive and validate their invitation:

  • Email Verification: Click secure link to access registration portal

  • Token Validation: Server-side token verification with expiry checks

  • Identity Confirmation: Email address ownership verification

3

Credentialing Phase

New users establish their account credentials:

  • Password Creation: Enforced complexity requirements (12+ chars, mixed case, symbols)

  • 2FA Enrollment: Optional but recommended multi-factor authentication setup

  • Profile Completion: Required fields including license numbers, department assignments

  • Compliance Acknowledgment: HIPAA/GDPR compliance agreements

4

Activation Phase

Final role confirmation and system access:

  • Role Finalization: Admin review and approval of assigned permissions
  • Access Grant: Automatic provisioning of role-based permissions
  • Welcome Sequence: Guided tour and training module recommendations

Administrator Organization Setup

When administrators create new organizations, they follow a structured 5-step wizard that configures the complete digital infrastructure.

Organization Setup Wizard
Identity
Organization

3

Structure

4

Capacity

5

Integrations

Organization Structure

Select your operational model to auto-configure workflows and permissions.

Private Hospital
For-profit structure, billing-centric workflows.
Public (MOH)
Government standard structure.
Polyclinic
Simplified structure for centers.
Corporate Chain
Multi-site management.
Premium onboarding flow for healthcare administrators establishing new facilities.
Multi-Organization Support

Existing users can link multiple organizations to their account, maintaining separate contexts while sharing authentication credentials.